Due to the fact that these are medical products and customer confidence is important to us and our customers, our return policy has important requirements.
Cobra Lifeline Ltd will accept returns on most unopened product within 14 days of the original ship date.
If the item had some faults when receive, please send us a video of the issue we will have it look out right away.
Please note that any product that has been opened cannot be returned.
We are happy to assist and discuss any purchase prior to shipment to make sure that you are confident you are selecting the product that meets your needs.
We provide detailed product descriptions and additional product information to assist in the proper selection.
If you decide to return an unopened product we will deduct the 15% restocking & processing fee as well as the shipping cost.
If you feel that there is a manufacturing defect in workmanship or materials, you must first call / email and trouble shoot with our staff.
If we cannot resolve the issue a RMA# will be issued and confirmed through email with additional instructions.
Any associated shipping costs to return the product to Cobra LifeLine Ltd. is not covered in any warranty situation.
No credits or refunds will be issued until we have received the products into our facility and examined them for meeting the before mentioned requirements.
The process may take up to two weeks.
If the situation requires that you have an immediate product replacement a new order will be generated and processed with a payment and a credit will be issued on the returned product on the RMA# (Return Merchandise Authorization) as described above.
Please note: If the item you ordered is not working properly – please let us know straight away. Kindly do it via email or by calling us anytime.
Return Address are as follows:
Cobra LifeLine Limited
63/66 Hatton Garden
Fifth Floor Suite 23
London
EC1N 8LE
Refund Contact Details
By Telephone:
Call Our Customer Service Department on 0800 321 3032 Within 7 days of receipt of the goods.
By Email: info@cobralifeline.co.uk
All returns are the responsibility of the customer, Cobra LifeLine will only cover the cost of faulty or damaged returned goods.